Privacy Policy
Last updated: 25 May 2026
This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use our website, platform, and services.
We use your personal data to provide and improve our services. By using our website, platform, or services, you agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Company
“Company”, “we”, “us”, or “our” refers to Otto Media.
Website
Website refers to:
Platform
Platform refers to Servicelead, a service operations platform operated by Otto Media.
Personal Data
Personal Data means any information that relates to an identified or identifiable individual.
Usage Data
Usage Data refers to data collected automatically when using the website, platform, or services.
Collecting and Using Your Personal Data
Personal Data We May Collect
While using our website, platform, or services, we may ask you to provide personally identifiable information, including but not limited to:
- First name and last name
- Email address
- Phone number
- Business name
- Service request details
- Appointment or booking details
- Billing or invoice-related information
- Any other information you choose to provide through our forms or communications
Usage Data
Usage Data is collected automatically when using the website, platform, or services.
Usage Data may include your IP address, browser type, browser version, pages visited, time and date of visit, time spent on pages, device identifiers, diagnostic data, and other technical information.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and store certain information.
Cookies may be used to provide website functionality, remember preferences, improve user experience, analyse website performance, and support business operations.
You can instruct your browser to refuse cookies. However, some parts of our website or services may not function properly without cookies.
Use of Your Personal Data
We may use your personal data for the following purposes:
- To provide and maintain our website, platform, and services.
- To manage enquiries, bookings, accounts, or service requests.
- To contact you by email, phone, SMS, or other communication methods.
- To provide updates related to services you requested or purchased.
- To send appointment reminders, technician updates, job notifications, invoice alerts, billing updates, and customer support messages.
- To provide marketing communications where permitted by law.
- To manage customer support requests.
- To improve our website, platform, services, reporting, marketing, and user experience.
- To comply with legal obligations.
- To prevent fraud, misuse, or unauthorised access.
SMS Communications and Data Usage
Consent to Receive SMS
By providing your phone number through our website forms, service request forms, account registration forms, booking forms, estimate request forms, customer portal, or other interactions, you may choose to consent to receive SMS messages from Otto Media and its platform, Servicelead.
SMS consent is collected through a clear opt-in process. Where applicable, users may be presented with an SMS consent checkbox or disclosure before submitting their phone number. The SMS consent checkbox is not pre-selected.
Providing consent to receive SMS messages is optional and is not a condition of purchasing any goods or services.
Purpose of SMS Messages
SMS messages may include non-marketing service-related communications, including:
- Appointment confirmations
- Appointment reminders
- Technician arrival alerts
- Service updates
- Job status notifications
- Invoice notifications
- Billing updates
- Customer support messages
- Two-way customer service communications
We do not send unrelated promotional or marketing SMS messages unless separately permitted by law and consented to by the user where required.
Message Frequency
Message frequency may vary depending on your interaction with our services, appointment activity, service requests, account activity, or support needs.
Message and Data Rates
Message and data rates may apply depending on your mobile carrier and mobile plan.
Opt-Out Instructions
You can opt out of receiving SMS messages at any time by replying STOP to any SMS message.
After opting out, you will no longer receive SMS communications from that number unless you opt in again.
Help Instructions
For assistance, you may reply HELP to any SMS message or contact us through our website, email, or phone number.
No Third-Party Lists
We do not use purchased, rented, or third-party contact lists for SMS communications. SMS messages are only sent to users who have explicitly opted in.
No Sharing of SMS Consent for Marketing
SMS opt-in consent and phone numbers collected for SMS purposes will not be sold, rented, shared, or disclosed to third parties or affiliates for their marketing or promotional purposes.
No Condition of Purchase
Providing consent to receive SMS messages is not a condition of purchasing any goods or services.
Sharing Your Personal Data
We may share your personal data with trusted service providers who help us operate our website, platform, provide services, communicate with customers, analyse website usage, process payments, provide hosting, or support business operations.
These service providers are only permitted to use personal data as necessary to provide services to us and are not permitted to use it for their own marketing purposes.
We may also share personal data:
- Where required by law.
- To comply with legal obligations.
- During a business transfer, merger, acquisition, or sale of assets.
- With affiliates where necessary for business operations.
- With your consent.
- To protect our rights, users, business, or legal interests.
We do not sell personal data.
We do not sell, rent, or share SMS opt-in consent or phone numbers collected for SMS purposes with third parties or affiliates for marketing or promotional purposes.
Retention of Your Personal Data
We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
We may retain certain information to comply with legal obligations, resolve disputes, enforce agreements, maintain security, and support legitimate business operations.
Transfer of Your Personal Data
Your information may be processed at our operating locations and in other places where our service providers are located.
We take reasonable steps to ensure your data is handled securely and in accordance with this Privacy Policy.
Delete, Access, or Correct Your Personal Data
You may contact us to request access to, correction of, or deletion of personal data we hold about you.
We may need to retain certain information where required by law or where we have a lawful basis to do so.
To make a request, please contact us using the details provided at the end of this Privacy Policy.
Disclosure of Your Personal Data
We may disclose personal data where necessary to:
- Comply with legal obligations.
- Respond to lawful requests by public authorities.
- Protect and defend our rights or property.
- Prevent or investigate possible wrongdoing.
- Protect the personal safety of users or the public.
- Protect against legal liability.
Security of Your Personal Data
We take reasonable steps to protect your personal data from unauthorised access, loss, misuse, disclosure, alteration, or destruction.
However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee absolute security.
Children’s Privacy
Our website, platform, and services are not directed to children under the age of 13.
We do not knowingly collect personal data from children under 13. If we become aware that we have collected personal data from a child under 13 without parental consent, we will take steps to delete that information.
Links to Other Websites
Our website may contain links to third-party websites.
We are not responsible for the content, privacy policies, or practices of third-party websites. We encourage users to review the privacy policies of any third-party websites they visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date. Your continued use of our website, platform, or services after any changes means you accept the updated Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy, your personal data, or SMS communications, you may contact us at:
Otto Media
Office Address: Canberra ACT, Australia
Email: callum.gracie@ottomedia.com.au
Phone: 0439 088 252
Website: https://www.ottomedia.com.au/
