Terms and Conditions
Last updated: 4 May 2026
Welcome to Otto Media. These Terms and Conditions explain the rules for using our website and engaging with our services.
By accessing this website, submitting an enquiry, booking a call, requesting a marketing review, or using any of our services, you agree to these Terms and Conditions. If you do not agree, please do not use our website or services.
About Otto Media
Otto Media provides digital marketing, SEO, website design, Google Ads, Digital PR, content, reporting, and related marketing services for businesses in Australia and other agreed locations.
In these Terms, “Otto Media”, “we”, “our”, or “us” refers to Otto Media.
Website: https://www.ottomedia.com.au/
Email: callum.gracie@ottomedia.com.au
Phone: 0439 088 252
Use of Our Website
You agree to use our website only for lawful purposes. You must not:
- misuse, damage, interfere with, or disrupt the website;
- attempt to gain unauthorised access to our systems;
- copy, scrape, or reproduce website content without permission;
- submit false, misleading, offensive, or harmful information;
- use the website in a way that breaches any applicable law or regulation.
We may restrict access to our website if we believe these Terms have been breached.
Website Content
The content on this website is provided for general information only. While we aim to keep the information accurate and up to date, we do not guarantee that all content is complete, current, or error-free.
Any marketing tips, SEO advice, website guidance, Google Ads information, or business growth content published on our website is general in nature and should not be treated as a guaranteed strategy for your specific business.
Our Services
Otto Media may provide services including, but not limited to:
- Search Engine Optimisation;
- website design and website improvement;
- Google Ads strategy and management;
- Digital PR;
- content and marketing strategy;
- reporting and analytics;
- marketing audits, reviews, and recommendations.
The exact services, pricing, deliverables, timeframes, and responsibilities will be outlined in a separate proposal, quote, agreement, invoice, email confirmation, or statement of work.
No Guaranteed Results
Digital marketing, SEO, Google Ads, Digital PR, and website performance can be affected by many factors outside our control, including search engine algorithm updates, competition, market changes, platform rules, website history, client approvals, third-party tools, and customer behaviour.
We do not guarantee:
- first-page rankings;
- specific keyword positions;
- fixed traffic increases;
- guaranteed leads or sales;
- guaranteed advertising returns;
- guaranteed publication placements;
- uninterrupted campaign performance.
We will use reasonable skill, care, and professional effort to provide our services, but results may vary.
Client Responsibilities
To deliver services properly, we may require access to your website, hosting, analytics tools, Google accounts, advertising platforms, content management system, business information, brand assets, and other relevant materials.
You agree to:
- provide accurate and complete information;
- provide access to required systems in a timely manner;
- review and approve work when needed;
- ensure you have the right to use any materials you provide to us;
- notify us of any business, website, platform, or campaign changes that may affect our work.
Delays in providing access, feedback, approvals, or information may affect delivery timelines and results.
Third-Party Platforms and Tools
Our services may involve third-party platforms such as Google, Meta, WordPress, hosting providers, analytics tools, SEO tools, advertising platforms, CRM systems, plugins, and other software.
We are not responsible for outages, errors, policy changes, account suspensions, pricing changes, data loss, or performance issues caused by third-party platforms.
Any third-party costs, including advertising spend, software subscriptions, plugin fees, hosting fees, domain costs, stock assets, or tool subscriptions, are separate from our service fees unless clearly stated otherwise.
Payments and Invoices
Fees, payment terms, billing cycles, due dates, and cancellation terms will be set out in the relevant quote, proposal, invoice, or agreement.
Unless otherwise agreed in writing:
- invoices must be paid by the due date stated on the invoice;
- work may be paused if payment is overdue;
- setup fees, strategy work, audits, completed work, and approved deliverables may be non-refundable;
- advertising spend and third-party fees are the client’s responsibility.
Cancellations and Pausing Work
If you wish to cancel, pause, or change a service, you must notify us in writing.
Any cancellation terms, notice periods, or outstanding fees will be handled according to the proposal, agreement, or invoice terms agreed between us.
Where no separate cancellation terms are stated, you remain responsible for payment for work already completed, work in progress, committed third-party costs, and any agreed notice period.
Intellectual Property
Unless otherwise agreed in writing, all content, designs, documents, strategies, reports, copy, graphics, website materials, frameworks, systems, processes, and other work created by Otto Media remain our intellectual property until all related invoices are paid in full.
Once full payment is received, you may use the final approved deliverables for your business purposes.
We may retain ownership of our pre-existing materials, templates, systems, internal processes, know-how, tools, and methods used to create the work.
You must not copy, resell, reproduce, or distribute our materials without written permission.
Client Materials
You confirm that you own or have permission to use any logos, images, copy, videos, data, access credentials, brand assets, website content, or other materials you provide to us.
You are responsible for ensuring that client-provided materials do not infringe any third-party rights or breach any law.
Website Changes and Approvals
Where we make website updates, SEO changes, content updates, tracking changes, or campaign adjustments, we may ask for your approval before publishing or implementing certain work.
Once you approve work, you are responsible for reviewing it carefully. We are not responsible for issues caused by incorrect information approved by you or supplied by you.
Confidentiality
Both parties agree to treat confidential business, technical, financial, marketing, customer, and operational information with reasonable care.
We will not intentionally disclose your confidential information except where required to provide services, comply with law, work with approved service providers, or with your permission.
SMS Communications & Messaging Terms
SMS Communications & Consent
By providing your phone number through our website forms, service requests, account registration, or other interactions, you consent to receive SMS messages from Otto Media and its platform Servicelead. These messages may include appointment reminders, service updates, job notifications, invoices, and customer support communications.
Message Frequency
Message frequency may vary depending on your interaction with our services.
Message & Data Rates
Standard message and data rates may apply depending on your mobile carrier and plan.
Opt-Out Instructions
You can opt out at any time by replying STOP. Once opted out, you will no longer receive SMS communications unless you opt in again.
Help Instructions
For assistance, reply HELP or contact us via our website.
Consent Requirements
We only send SMS messages to users who have explicitly opted in. We do not use purchased, rented, or third-party contact lists.
No Condition of Purchase
Providing consent to receive SMS messages is not a condition of purchasing any goods or services.
Privacy
Your use of our website and services may involve the collection and handling of personal information. Please review our Privacy Policy for more information about how we collect, use, store, and protect personal information.
Testimonials, Case Studies, and Portfolio Use
Unless you request otherwise in writing, we may reference your business name, logo, project type, general results, or completed work in our portfolio, proposals, website, social media, or marketing materials.
We will not publish sensitive or confidential information without permission.
Third-Party Links
Our website may include links to third-party websites, tools, platforms, or resources. These links are provided for convenience only.
We do not control third-party websites and are not responsible for their content, availability, policies, security, or practices.
Limitation of Liability
To the maximum extent permitted by law, Otto Media will not be liable for any indirect, incidental, special, or consequential loss, including loss of revenue, loss of profit, loss of business opportunity, loss of data, loss of rankings, advertising losses, or reputational damage.
Nothing in these Terms excludes, restricts, or modifies any consumer rights or guarantees that cannot be excluded under Australian Consumer Law.
Where liability cannot be excluded, our liability is limited, where permitted by law, to the resupply of the services or the cost of resupplying the services.
Indemnity
You agree to indemnify Otto Media against any claims, losses, damages, liabilities, costs, or expenses arising from:
- your breach of these Terms;
- your misuse of our website or services;
- materials or information you provide to us;
- your breach of third-party rights;
- your breach of applicable laws or platform policies.
Availability of Website
We aim to keep our website available and functioning properly, but we do not guarantee uninterrupted access.
Changes to These Terms
We may update these Terms and Conditions from time to time. Any changes will be posted on this page with an updated “Last updated” date.
Governing Law
These Terms are governed by the laws of Australia.
Contact Us
Otto Media
Office Address: Canberra ACT, Australia
Email: callum.gracie@ottomedia.com.au
Phone: 0439 088 252
Website: https://www.ottomedia.com.au/
